Human-Centered AI
AI systems are proliferating in everyday life, and it’s imperative to understand those systems from a human perspective. We design and investigate new forms of human-AI interactions and experiences that enhance and extend human capabilities for the good of our products, clients, and society at large.
Overview
Artificial intelligence is having a profound impact on all aspects of our lives. AI systems are being created that can drive our vehicles, design our drugs, determine what information we see, and even decide how our money is invested. Some of these systems operate entirely autonomously, while others only make recommendations or suggestions.
Despite increasing levels of automation enabled by AI, the common thread to all of these systems is the human element: people are critical in the design, operation, and use of AI systems. We have a responsibility to ensure those systems operate transparently, act equitably, respect our privacy, and effectively serve people's needs.
How can we ensure that AI systems are designed responsibly and produce effective outcomes? We address this question by pursuing research projects across human-AI collaboration, responsible and human-compatible AI, as well as natural language and visual interaction systems.Learn more about human-centered AI
Despite increasing levels of automation enabled by AI, the common thread to all of these systems is the human element: people are critical in the design, operation, and use of AI systems. We have a responsibility to ensure those systems operate transparently, act equitably, respect our privacy, and effectively serve people's needs.
How can we ensure that AI systems are designed responsibly and produce effective outcomes? We address this question by pursuing research projects across human-AI collaboration, responsible and human-compatible AI, as well as natural language and visual interaction systems.Learn more about human-centered AI
Our work
IBM’s Stacy Hobson wants to build tech that works for everyone
ResearchKim MartineauGoal-oriented flow assist: supporting low code data flow automation with natural language
Technical noteKartik Talamadupula and Michelle BrachmanWhat is human-centered AI?
ExplainerWerner Geyer, Justin Weisz, Claudio Santos Pinhanez, and Elizabeth Daly6 minute readIBM’s Uncertainty Quantification 360 toolkit boosts trust in AI
ReleasePrasanna Sattigeri and Vera Liao7 minute readNew smartphone app to navigate blind people to stand in lines with distances
ResearchHironobu Takagi, Chieko Asakawa, Masaki Kuribayashi, and Seita Kayukawa3 minute readPushing the boundaries of human-AI interaction at IUI 2021
News9 minute read- See more of our work on Human-Centered AI
Projects
We're developing technological solutions to assist subject matter experts with their scientific workflows by enabling the Human-AI co-creation process.
Publications
Diagnosing and Prioritizing Issues in Automated Order-Taking Systems: A Machine-Assisted Error Discovery Approach
- Maeda Hanafi
- Frederick Reiss
- et al.
- 2025
- CHI 2025
Creating Conversational Datasets for Retrieval-Augmented Generation Applications is Hard: Challenges & Research Opportunities
- Maeda Hanafi
- Kshitij Fadnis
- et al.
- 2025
- CHI 2025
Which Contributions Deserve Credit? Perceptions of Attribution in Human-AI Co-Creation
- 2025
- CHI 2025
New Frontiers of Human-centered Explainable AI (HCXAI): Participatory Civic AI, Benchmarking LLMs and Hallucinations for XAI, and Responsible AI Audits
- Upol Ehsan
- Elizabeth Watkins
- et al.
- 2025
- CHI 2025
Examining the Use and Impact of an AI Code Assistant on Developer Productivity and Experience in the Enterprise
- Justin Weisz
- Shraddha Kumar
- et al.
- 2025
- CHI 2025
HAI-GEN 2025: 6th Workshop on Human-AI Co-Creation with Generative Models
- Osnat Mokryn
- Orit Shaer
- et al.
- 2025
- IUI 2025