Towards scaleable and adaptive document routing services

Abstract

We propose a framework for intelligent document routing that extends XML technologies and enables real-time update of business routing logic. A novel feature of our system is the ability to semi-automate the process of creating and updating the routing rules. This is achieved by a closed loop system that performs clustering and inductive rule learning of document features. This framework was tested and deployed in a large realworld enterprise environment resulting in reduced development costs and simplified administration. The user interacts with the system using an application to graphically create, edit and publish the business processes. © 2006 IEEE.