Publications

13 results for David Loewenstern

Quality improvement and quantitative modeling-Using mashups for human error prevention
- - Carlos Raniery P. Dos Santos
  - Lisandro Zambenedetti Granville
  - et al.
- 2013
- IM 2013
A dynamic request dispatching system for IT service management
- - David Loewenstern
  - Yixin Diao
- 2012
- CNSM 2012
Domain-independent data validation and content assistance as a service
- - Maira Gatti
  - Ricardo Herrmann
  - et al.
- 2012
- ICWS 2012
A learning feature engineering method for task assignment
- - David Loewenstern
  - Florian Pinel
  - et al.
- 2012
- NOMS 2012
Performance management and quantitative modeling of IT service processes using mashup patterns
- - Carlos Raniery P. Dos Santos
  - Lisandro Zambenedetti Granville
  - et al.
- 2011
- CNSM 2011
Quality of IT service delivery - Analysis and framework for human error prevention
- - Laura Shwartz
  - Daniela Rosu
  - et al.
- 2010
- SOCA 2010
Dispatch tooling for global service delivery
- - David Loewenstern
  - Melissa Buco
  - et al.
- 2010
- CNSM 2010
Managing faults in the service delivery process of service provider coalitions
- - Patricia Marcu
  - Larisa Shwartz
  - et al.
- 2009
- SCC 2009
Rule-based problem classification in IT service management
- - Yixin Diao
  - Hani Jamjoom
  - et al.
- 2009
- ICCCBDA 2009
Toward transforming business continuity services
- - Christopher Ward
  - Shimon Agassi
  - et al.
- 2009
- IBM J. Res. Dev