Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational SystemsHeloisa CandelloMairieli Wesselet al.2020CUI 2020
Co-designing a conversational interactive exhibit for childrenHeloisa CandelloMauro Pichilianiet al.2020IDC 2020
CUI@CHI: Mapping grand challenges for the conversational user interface communityHeloisa CandelloCosmin Munteanuet al.2020CHI EA 2020
Teaching robots to act and converse in physical spaces: Participatory design fictions with museum guidesHeloisa CandelloMauro Pichilianiet al.2019HTTF 2019
Can direct address affect user engagement with chatbots embodied in physical spaces?Heloisa CandelloClaudio Pinhanezet al.2019CUI 2019
Having an animated coffee with a group of chatbots from the19thcenturyMaira Gatti de BayserHeloisa Candelloet al.2018CHI EA 2018
Here's what i can do: Chatbots' strategies to convey their features to usersFrancisco A.M. ValérioTatiane G. Guimaraeset al.2017IHC 2017
Talking with conversational agents in collaborative actionMartin PorcheronJoel E. Fischeret al.2017CSCW 2017