Oznur Alkan, Massimilliano Mattetti, et al.
INFORMS 2020
Assistance - work carried out by one entity in support of another - is a concept of long-standing interest, both as a type of human work common in organizations and as a model of how computational systems might interact with humans. Surprisingly, the perhaps most paradigmatic form of assistance - the work of administrative assistants or secretaries - has received almost no attention. This paper reports on a study of assistants, and their principals and managers, laying out a model of their work, the skills and competencies they need to function effectively, and reflects on implications for the design of systems and organizations. Copyright 2008 ACM.
Oznur Alkan, Massimilliano Mattetti, et al.
INFORMS 2020
Casey Dugan, Werner Geyer, et al.
CHI 2010
Rajesh Balchandran, Leonid Rachevsky, et al.
INTERSPEECH 2009
Elaine Hill
Human-Computer Interaction