Analyzing and re-engineering business processes using simulation

Abstract

Increasingly, companies around the world are re-engineering their core business processes to be more profitable and to improve customer satisfaction. Modeling and analysis are two critical steps in any process redesign effort. In this paper, we discuss the need for simulation tools that can be used effectively to model, document, and analyze business processes. We also present the design of such a hierarchical simulation tool called BPMAT and discuss its implementation.