On optimizing the selection of business transformation projects
- Naoki Abe
- Rama Akkiraju
- et al.
- 2007
- IBM Systems Journal
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Sense-and-respond supply chain using model-driven techniques
- Shubir Kapoor
- Blair Binney
- et al.
- 2007
- IBM Systems Journal
Voice-enabled IT transformation: The new voice technologies
- Jim Christensen
- Bob Hughes
- 2007
- IBM Systems Journal
A configuration management database architecture in support of IBM service management
- Hari Madduri
- Shepherd S.B. Shi
- et al.
- 2007
- IBM Systems Journal
Using a model-driven transformational approach and service-oriented architecture for service delivery management
- Santhosh Kumaran
- Pete Bishop
- et al.
- 2007
- IBM Systems Journal
An integration model for organizing IT service management
- John Black
- Christine Draper
- et al.
- 2007
- IBM Systems Journal
Integrated change and configuration management
- Christopher Ward
- Vijay Aggarwal
- et al.
- 2007
- IBM Systems Journal
Catalog-based service request management
- Heiko Ludwig
- John P. Hogan
- et al.
- 2007
- IBM Systems Journal
IT Autopilot: A flexible IT service management and delivery platform for small and medium business
- Steve Mastrianni
- David F. Bantz
- et al.
- 2007
- IBM Systems Journal
Prospects for simplifying ITSM-based management through self-managing resources
- David M. Chess
- James E. Hanson
- et al.
- 2007
- IBM Systems Journal