Liat Ein-Dor, Y. Goldschmidt, et al.
IBM J. Res. Dev
It has become increasingly desirable for companies worldwide to outsource their complex e-business infrastructure under the utility computing paradigm by means of service level agreements (SLAs). A successful utility computing provider must be able not only to satisfy its customers' demand for high service-quality standards, but also to fulfill its service-quality commitments based upon business objectives (e.g., cost-effectively minimizing the exposed business impact of service level violations). This paper presents the design rationale of a business-objectives-based utility computing SLA management system, called SAM, along with implementation experiences.
Liat Ein-Dor, Y. Goldschmidt, et al.
IBM J. Res. Dev
Beomseok Nam, Henrique Andrade, et al.
ACM/IEEE SC 2006
Fan Zhang, Junwei Cao, et al.
IEEE TETC
Qing Li, Zhigang Deng, et al.
IEEE T-MI