PublicationPerformance Evaluation ReviewConference paperPerformance management of IT services deliveryPerformance Evaluation ReviewView publicationAbstractNo abstract availableHome↳ PublicationsDate01 Mar 2010PublicationPerformance Evaluation ReviewAuthorsJianying HuYingdong LuAleksandra MojsilovićMayank SharmaMark S. SquillanteIBM-affiliated at time of publicationShare