Anupama Ray, Csaba Hadhazi, et al.
IAAI 2020
IT service support data such as user queries, resolutions done by agents, technical documents are very complex. It is very important to accurately identify the key components and the actions performed on them to better assist applications, such as knowledge extraction and ingestion, search, query, and support chat-bots. Extracting components and correctly linking them to the required actions would also benefit the problem remediation process by drastically reducing the time to resolve and helping the engineers to focus on the steps or section of the document that are relevant and needed to solve the issue. In this paper, we evaluate the performance of four approaches to establish links between mentioned components and actions on technical support documents.
Anupama Ray, Csaba Hadhazi, et al.
IAAI 2020
Amar Prakash Azad, Supriyo Ghosh, et al.
IAAI 2022
Ashish Mittal, Diptikalyan Saha, et al.
CODS-COMAD 2021
Neelamadhav Gantayat, Prateeti Mohapatra
CODS-COMAD 2022