The service system is the basic abstraction of service science
Jim Spohrer, Stephen L. Vargo, et al.
HICSS 2008
Growing movements to urban places, increasing unemployment, decreasing buying power, rising real estate cost and demanding consumers for convenience and price are creating challenges for retailers. This paper reviews a sample list of retail channels, and proposes a systematic framework for conceptualizing the data-driven, and mobile- and cloud-enabled intelligent self-service systems to improve virtual shopping. With adoption of intelligent self-service systems, - more service oriented, more instrumented (from sensors to smart phones for monitoring consumers[U+05F3] behaviors), interconnected (patterns of interactions), and intelligent (algorithms help recognize patterns) - retail organizations can provide more cost effective quality retail service experiences to consumers. © 2014 Elsevier Ltd.
Jim Spohrer, Stephen L. Vargo, et al.
HICSS 2008
Jim Spohrer, Stephen K. Kwan
International Journal of Information Systems in the Service Sector (IJISSS)
Jim Spohrer, Alessio Giuiusa, et al.
Systems Research and Behavioral Science
Haluk Demirkan, Robert J. Kauffman, et al.
Electronic Commerce Research and Applications