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Publication
VLDB 2007
Conference paper
CallAssist: Helping call center agents in preference elicitation
Abstract
In this demonstration, we present CallAssist - a domain independent system for helping a call-center agent to elicit information from a customer during an audio conversation. CallAssist's contributions include - (1) an efficient and accurate approach for generating preference elicitation queries that depends on (2) an approach for continuously mapping relevant structured information to the streaming audio conversation using minimal contextual information.