Efficient ticket routing by resolution sequence mining
Qihong Shao, Yi Chen, et al.
KDD 2008
In this paper, we present IBM's cognitive strategy for service delivery transformation to a services integration approach for IT service management. This transformation is fueled by three fundamental technological paradigms: cognitive, cloud, and data and digital content. At the foundation of this approach is the IBM Services Platform with Watson - an IBM Cloud and Watson-based platform that uses machine learning, natural language, discovery, and various Watson application programming interfaces to design superior client solutions, achieve an exceptional level of autonomic service management, and facilitate a healthy 'always-on' environment. It continuously learns and optimizes information technology performance to enable enhanced client business outcomes.
Qihong Shao, Yi Chen, et al.
KDD 2008
Yaoping Ruan, Nikos Anerousis, et al.
IM 2015
Qihong Shao, Yi Chen, et al.
VLDB
Hani Jamjoom, Nikos Anerousis, et al.
IM 2007