Building a cognitive platform for the managed IT services lifecycle

Abstract

In this paper, we present IBM's cognitive strategy for service delivery transformation to a services integration approach for IT service management. This transformation is fueled by three fundamental technological paradigms: cognitive, cloud, and data and digital content. At the foundation of this approach is the IBM Services Platform with Watson - an IBM Cloud and Watson-based platform that uses machine learning, natural language, discovery, and various Watson application programming interfaces to design superior client solutions, achieve an exceptional level of autonomic service management, and facilitate a healthy 'always-on' environment. It continuously learns and optimizes information technology performance to enable enhanced client business outcomes.